Mosaic Rugs

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Frequently Asked Questions

23 Working Days Express Service
Unlike our competitors we do things differently. Every MOSAIC rug is individually made by our team of master craftsmen & our efficient production structure enables us to manufacture and deliver all our individually hard crafted rugs within 23 working days worldwide when you choose our Express Service. If we cannot deliver within 23 working days, we will reimburse you: £50 for orders over £1000 or £30 for orders below £1000. Terms and Conditions apply.
Free Standard Delivery
Every MOSAIC rug is individually made by our team of master craftsmen and each rug goes through our stringent quality control procedures and inspections at various stages of production. With our regular service, we aim to manufacture and deliver all our individually hard crafted rugs within 5-10 weeks free of charge anywhere in the world. All our rugs are shipped rolled in specially designed cotton bags which is then enclosed within a carton box to protect the rug during transport and ensure your rug reaches its destination in pristine condition.
Shipments outside the EU
All our orders are shipped from the United Kingdom, therefore although shipping is free to all worldwide destinations, Delivery addresses outside the EU may be subject to import duties taxes and fees which are not included. For shipments outside the EU we use DHL air express as our shipping agent, who will usually contact you when you parcel is about to be delivered, requesting payment of any duties, taxes and fees that may be required before they make the final delivery which must be promptly by the receiver.
Rug Maintenance?
Cowhide is highly resistant to staining. Our rugs are very easy to clean and maintain. Vacuuming on medium power and if possible occasional shaking the rug to remove dust will maintain the natural characteristics of this product. Liquid substances will rarely penetrate the hide if dealt with quickly, with most spills floating above the hair long enough to be easily wiped with a moist sponge. If the rug is used in areas of substantial heavy foot traffic, some areas may thin over time and rotating the rug is recommended for even wear. For more detailed information regarding cleaning and maintaining your rug please visit the following page HERE.
How are the rugs stitched
Our rugs are handcrafted with a high resistant polycotton thread with a zig-zag stitch. The color of the thread is the same tone of the hide, unless otherwise specified.
Do you make custom sizes or colours
We Sure Do! We also are happy to made custom designs including changing/adding color to any of our existing designs. Please contact our design team who will be happy to assist.
Which backing to choose
We offer a choice of two free backings on all rugs, which can be specified during the order process. Non-slip vinyl: Ideal for use on hard wood or stone floors to help secure the rug and prevent it from sliding. Fabric: Ideal if placing your rug onto an existing carpet.
Will the colour of the rug change
Cowhide is a natural product. It will change beautifully with time. 
Is my rug going to look like the picture
Each MOSAIC rug is individually hand crafted from 100% natural hides, and due to the very nature of the raw material, every rug is unique. Although our master craftsmen who have many years of experience and are exceptionally skilled at selecting the precise colours and shades to create the perfect design, we still want to give the opportunity to our customers to make sure that the design is exactly what they want. By using our Proof service you will receive a high resolution image of your rug layout before it is stiched giving you extra peace of mind. more info can be found  HERE
How Can I Pay
We accept all major Credit and Debit Cards including Visa, Master Card & American Express. You may also pay directly to our bank account in your home currency including GBP, USD and EUR. We currently do not accept PayPal. Full payment must be received before we can begin manufacturing your order.