Mosaic Rugs


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Terms and Conditions

Information about us
Our Website, is a site operated by BENYDON ltd T/A Mosaic Hides .We are registered in England and Wales under company number 9279024 and with our registered office at 101 Clapham High Street, SW4 7TB London UK.

Our Contract
We must receive payment of the whole of the price for the goods you order before your order can dispatched and accepted. Our acceptance of your order brings into existence a legally binding contract between us.

The prices payable for goods you order is as set out in our web site. If, due to economic conditions or an error in the price on our part and there is a price change on any item on your order, we will phone to advise prior to the order being dispatched.


While we endeavor to hold sufficient stock to meet all production orders, if we have insufficient stock to deliver all the goods ordered by you, we will phone to offer alternative items (if applicable) or arrange for your order to be dispatched without the missing items. We will not debit any sum from your credit card until the goods ordered are ready to dispatch. We will not be obliged to offer any additional compensation for disappointment suffered.


We will deliver the goods ordered by you as soon as reasonably practicable to the address you give us for delivery. We aim dispatch all orders within 24 hours of receipt. If we are unable to dispatch your order within 3 working days, we will advise you. You will become the owner of the goods you have ordered on delivery of them to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for damage or their loss.

Delivery Guarantee

Every MOSAIC rug is individually made by our team of master craftsmen & our efficient production structure enables us to manufacture and deliver all our individually hard crafted rugs within 23 working days worldwide when you choose our Express Service. If we cannot deliver within 23 working days, we will reimburse you: £50 for orders over £1000 or £30 for orders below £1000. Terms and Conditions apply. Note due to customs restrictions we are unable to offer this guarantee or our express delivery option on orders delivered to the RUSSIAN FEDERATION


You may exercise your right to cancel your order within 24 hours of placing your order. If you do decide to cancel, you should put this in writing - either by e-mail. Because all our items are custom made we are unable to accept cancellation after this time. Any orders cancelled after the 24 hour cooling off period but not yet shipped from our factory may be cancelled and refunded subject to a 50% cancellation fee.


If you do not receive the goods you ordered, please advise us as soon as possible in writing at our contact address as soon as possible. We will be unable to trace goods lost in transit if notification is after 30 days from dispatch and we shall have no liability to you. If you notify a problem to us under this condition, our only obligation will be (at our option): to make good any shortage or non-delivery; to replace or repair any goods that are damaged or defective; or to refund to you the amount paid by you for the goods in question in whatever way we choose. We will not be liable to you for any indirect or consequential loss or damage arising out of any problem you notify to us under this condition and we shall not be liable for any payment to you by way of compensation other than to refund the amount paid by you for the goods in question.
All terms, conditions, warranties and representations expressed or implied by statute, applicable local law or otherwise in relation to the goods you order are excluded. Nothing in this condition is, however, intended to limit any rights you might have as a consumer under applicable local law that may not be excluded, nor in any way to exclude or limit our liability to you fo any death or personal injury resulting from our negligence. This does not affect your statutory rights as a consumer.

Force Majeure

We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control (including, without limitation, strikes, lockouts and other industrial disputes).


If any part of these conditions is invalid, illegal or unenforceable (including any provision in which we exclude our liability to you) the validity, legality or enforce-ability of any other part of these conditions will not be affected.

Governing Law

The contract between us shall be governed by and interpreted in accordance with English law, and the English courts shall have exclusive jurisdiction to resolve any disputes between us.

Entire Agreement

These terms and conditions, together with our current web site prices, delivery details and contact details, set out the whole of our agreement relating to the supply of the goods to you by us. These terms and conditions cannot be varied except in writing. In particular, nothing said by any of our staff should be understood as a variation of these terms and conditions or as an authorized representation about the nature or quality of any goods offered for sale by us. We shall have no liability for any such representation being untrue or misleading.

Use of Trademarks

No right or licence must be intended by the Buyer to be transferred by the Seller for the use of any of the trade names, trademarks, registered marks of, or used by, Mosaic Rugs.

Product Images

All Images used on the website are for illustrative purposes only.

Errors and Omissions

Mosaic Rugs will at no time be liable for any damage or loss arising from the use or inability to use this website or the services or content provided from and through this website. Furthermore, Mosaic Hides makes no representations or warranties, implied or otherwise, that the content available from this website is free from errors or omissions.

Warranty / Guarantees

All our products are covered by a 2 year guarantee starts from the date of delivery and offers cover against manufacturing defects which may arise, under normal use, through faulty factory workmanship. Our warranty can be extended for a fee to a maximum total length of 5 years. These guarantees do not cover fair wear and tear, neglect, abuse or misuse of your goods, loss or damage (including rusting and corrosion) due to unreasonable exposure to water, heat or weather; loss or damage due to fire, smoke, explosion, lightning, sunlight, infestation by animals or boring insects, or theft, or accidental damage or loss caused by a third party, Guarantees may not be transferred.

Foreign Taxes & Import Duties
Foreign orders may be subject to import duties and taxes, which are levied once a shipment reaches its destination country, you must check with your local authorities to find out what charges are applicable.

Custom Made to Measure Rugs

Each rug is individually hand crafted to the scale of the pattern and assembled on specially developed trays enabling our customers to take advantage of our unique Read more